Shipping Policy

Processing Time

All orders are processed within 3-5 business days. Orders are not shipped or delivered on weekends or holidays.

Shipping Methods & Tracking

We primarily use 4PX for secure international delivery. Once your order is shipped, you will receive a tracking number via email.

You can track your package at the Global Express Tracking site: global.cainiao.com

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. Standard delivery typically takes 7-15 business days depending on your location.

Customs, Duties and Taxes

Lemai Gemstone is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).